Help & FAQ
Can I switch subscription plans?
Yes. You can switch between available plans through your Customer Portal. Your place in Amy’s story stays with you, so changing plans does not send you back to Issue #001.
Can I manage my subscription online?
Yes. Your Customer Portal lets you view your subscription and manage the options available for your plan. Monthly subscribers can switch plans, pause or resume, and cancel. Prepaid plans are paid in full and do not automatically renew.
What if I need to take a break?
If you have a monthly subscription, you can pause your subscription and resume later without losing your place in Amy’s story.
What happens if I cancel and come back later?
If you return within 12 months of canceling, we’ll pick up where you left off with your next unread issue. We’ll keep your story position for 12 months after cancellation; after that, your saved position expires.
Do prepaid plans renew automatically?
No. The 3-month, 6-month, and 12-month prepaid plans are charged once for the full term and do not automatically renew.
You’ll continue receiving all of the monthly issues included in the plan you purchased. Your subscription portal may show the contract as Paused after the initial payment. That is normal and does not stop the remaining letters in your prepaid term from being mailed.
When your prepaid term is ending, we’ll invite you to continue with Amy. You won’t be charged again unless you choose to continue.
What if I move or need to change my mailing address?
Please email hello@lettersfromlaurelcreek.com if your mailing address changes. We handle address updates directly for all subscription plans so we can make sure your future Laurel Creek envelopes are sent to the right place.
If you know you’ll be moving, contact us as soon as you have your new mailing address and we’ll take care of the update.
How do I access my Customer Portal?
After you subscribe, you can use the Customer Portal to manage your subscription. From there, you can view your subscription, switch plans, pause or resume, and cancel when needed.
If you ever have trouble accessing your account, email hello@lettersfromlaurelcreek.com and we’ll help.
What happens if my payment doesn’t go through?
If a monthly payment fails, the system will automatically try the payment again before your subscription is paused. We’ll also send you a notification so you know there’s a problem.
If you need help getting things straightened out, contact hello@lettersfromlaurelcreek.com.
What if my letter doesn’t arrive?
Real mail occasionally takes an unexpected detour. If your Laurel Creek envelope seems unusually late or doesn’t arrive, email hello@lettersfromlaurelcreek.com and we’ll help figure out what happened.
What if my envelope arrives damaged?
If your Laurel Creek envelope or its contents arrive significantly damaged, please email hello@lettersfromlaurelcreek.com and let us know what happened. A photo of the damage is helpful if you’re able to include one.
We’ll take a look and help make it right.
When do letters mail?
Letters mail once a month on the 15th.
Subscribe by the 14th to be included in that month’s mailing. If you subscribe after the 14th, your first envelope will mail the following month.
No matter when you join, you’ll always begin with Issue #001.
Do you ship outside the United States?
Not yet. Letters from Laurel Creek currently ships within the United States only.
If you’re outside the U.S., you can join our International Interest list and we’ll let you know if international shipping becomes available.
How can I contact Letters from Laurel Creek?
Email us anytime at hello@lettersfromlaurelcreek.com.
If your question is about an existing subscription, including the name or email address used for your order will help us find it more quickly.