Subscription Terms
Last updated: 17 September 2026
What you're buying
Letters from Laurel Creek is a recurring subscription. You receive one envelope per month, mailed within the United States. Each envelope contains a letter from Amy and pieces of her life in Laurel Creek.
Laurel Creek is fictional. Amy Olsen, her family, and every other character are invented, and every letter and artifact in the envelope is created by us.
Plans and prices
- Monthly — $16.00 charged every month
- 3 months prepaid — $46.98 in a single charge ($15.66 per month)
- 6 months prepaid — $91.98 in a single charge ($15.33 per month)
- 12 months prepaid — $180.00 in a single charge ($15.00 per month)
All prices are in US dollars. Shipping within the United States is included. We do not currently ship internationally.
Each prepaid plan provides the stated number of consecutive monthly issues. A prepaid term is not tied to the beginning or end of a particular story Series.
When you're billed
Monthly plan. You are charged when you subscribe, and on the same date each month afterward.
Prepaid plans. You are charged once, at signup, for the full term. Issues then mail monthly across that term at no additional charge.
When letters mail
Letters mail on the 15th of each month. Orders placed on or before the 14th are included in that month's mailing. Orders placed after the 14th are included in the following month's mailing.
Your billing date and your mail date are not the same thing.
Where the 15th falls on a Sunday or a postal holiday, that month's letters mail on the next available day and the ordering cutoff may move earlier. Any change will be shown on the product page before you order.
Every new subscriber begins at Issue 001, regardless of when she subscribes. You are never joining partway through the story.
Managing your subscription
You can manage your subscription through the Manage My Subscription link on our website. Access is provided through a secure link sent to the email address associated with your subscription; no account password is required.
Available Customer Portal options depend on your subscription plan. Monthly subscribers may be able to switch plans, update their payment method, pause or resume their subscription, or cancel.
Mailing-address changes are handled directly by Letters from Laurel Creek. Please email hello@lettersfromlaurelcreek.com if your mailing address changes.
Pausing
Monthly subscribers may pause their subscription instead of cancelling when they need a temporary break.
While your monthly subscription is paused, you will not advance through the story. Your place is held, and when you resume, your next envelope will be the next unread issue in your sequence.
Prepaid plans are paid in full for a fixed number of issues and are not customer-paused in the same way.
Renewal
Monthly plan. Your subscription continues month to month until you cancel it.
Prepaid plans do not automatically renew. Your 3-month, 6-month, or 12-month prepaid plan is charged once for the full term. You will receive all of the monthly issues included in the plan you purchased, and you will not be charged again unless you choose to continue.
Because of the way our subscription system processes prepaid plans, your Customer Portal may display your prepaid subscription as Paused after the initial payment has been completed. This is normal and does not stop the remaining issues in your prepaid term from being mailed.
Near the end of your prepaid term, we may invite you to continue with Amy. Continuing always requires your choice; there is no automatic prepaid renewal.
Cancelling
Monthly plan. You may cancel your monthly subscription through the Customer Portal. If you cancel before your next billing date, you will not be charged again. An issue you have already been billed for will still be mailed to you.
Prepaid plans. Prepaid plans are paid in full at the time of purchase and do not automatically renew. All issues included in the purchased prepaid term will continue to be mailed. Payments for unused portions of a prepaid term are not refunded.
Returning after cancellation
If you cancel a monthly subscription and subscribe again within 12 months, we will retain your place in the story and resume with the next unread issue rather than starting you over at Issue 001.
After 12 months, we may no longer retain your previous story position, and a new subscription may begin again with Issue 001.
Writing back to Amy
You are welcome to write back to Amy. Letters from subscribers are genuinely welcomed and read.
Because Letters from Laurel Creek is a serialized story shared by all subscribers, individual replies do not change the sequence of future issues. Amy may invite you to write to her and ask you questions, but we cannot promise an individual written response.
Changes of address
If your mailing address changes, please email hello@lettersfromlaurelcreek.com as soon as possible.
Letters from Laurel Creek handles mailing-address changes directly for all subscription plans so we can update the appropriate subscription and fulfillment records and reduce the risk of mail being sent to an old address.
Please do not rely on changing an address elsewhere in your account to update future Laurel Creek mailings. We will confirm when your new mailing address has been updated.
Undeliverable and lost mail
If an envelope is returned to us as undeliverable, we will email you at the address on your account so we can correct it. We cannot replace mail that was delivered and subsequently lost.
Returns
Letters and artifacts cannot be returned. If an envelope arrives damaged or does not arrive at all, contact us and we will make it right.
Price changes
If we change the price of a plan, existing subscribers will be notified by email before the change takes effect on their subscription. Prepaid terms already purchased are not affected.